★ Add to Cart

  1. Use the ‘Purchase’ button to add your order to the basket, then choose ‘Checkout’ to finalise your purchase. 
  2. At Checkout, we’ll ask you for some account information before completing your purchase:

  • If you already have an account on Creativethings.it website, simply sign in to pre-fill your account information.
  • If you don’t have an account, follow the steps to sign up.

3. Select your preferred payment option and enter your payment details.

4. Once you’ve purchased your item, download the “Instructions file”. Fill in the doc form with your information and save your photos in the folder provided. When all material is ready send it to: orders@creativethings.it.

★ Turnaround Time

Each video has different turnaround time, this depends on the number of photos and length of the video, you can find this information on the video page inside the right column.

★ Customization Service Step by Step

  1. After we receive your information and photos a proof will be emailed to you within few days. Please reply with any change if any. We offer 2 FREE REVISION only on your video, so please review everything carefully. If you have additional revision after your free round, there are more available to purchase. It can take up to 24hrs for each one (usually much sooner but weekends take longer).
  2. After you have approved the proof copy, the link to download your video will be sent to your email address. Once the final video has been approved and downloaded no other changes can be made.
  3. All files are deleted after 2 weeks due to a high turnover of files. If any changes are needed after this time, you will need to purchase your item again.

** Important

  1. This is a digital file. No physical item will be shipped. Your Video will be mailed to you in MP4 format 1920×1080 px or 1280×720 px.
  2. Your video will look the same as the one purchased but with your own photos/video.
  3. Refunds cannot be provided after delivery of a digital file due to the nature of the product. You are paying for a customization service and time spent to personalize your item.
  4. If you need to add extra photos or make any changes to the original video please send an email to orders@creativethings.it and we will create a custom listing for you.
  5. The original price paid for the customization of your video does not include photo retouching.

** Copyright

Creativethings.it Video are for PERSONAL USE ONLY and cannot be resold for any reason.

Design, graphics and animation belong to Creativethings. © 2018 CREATIVETHINGS – ALL RIGHTS RESERVED.